ServiceNow Fed Summit

Track 3

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Redefining Mission Support
Salons 9 & 10
Government agencies at all levels are challenged with providing mission support to employees and stakeholders, while meeting Congressional demands for improved customer experience and more cost-efficient operations. To meet these demands, incorporation of online and omni-channel engagement, and advanced case management solutions are vital for addressing agency needs. Attend this session to learn how agency customer service teams can deliver faster, more personalized service. We’ll review common requests – like FOIA – and provide a simplified, navigable approach to more complex processes.

Speakers

Johnson
Director, ServiceNow Programs
Ventech Solutions
Ogden
Product Line Specialist
ServiceNow
-
Redefining Mission Support
Salons 9 & 10
Government agencies at all levels are challenged with providing mission support to employees and stakeholders, while meeting Congressional demands for improved customer experience and more cost-efficient operations. To meet these demands, incorporation of online and omni-channel engagement, and advanced case management solutions are vital for addressing agency needs. Attend this session to learn how agency customer service teams can deliver faster, more personalized service. We’ll review common requests – like FOIA – and provide a simplified, navigable approach to more complex processes.

Speakers

Johnson
Director, ServiceNow Programs
Ventech Solutions
Ogden
Product Line Specialist
ServiceNow